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18 May 2022

Service Desk Manager (SDM2205)

The successful candidate will organise and manage SLA-based service desk operations for multi-stakeholder accounts.

Typical responsibilities include:

  • Owning and managing the Service Desk function by monitoring, logging and classifying incoming service requests on a daily basis.
  • Responding to user and partner requests for a series of web services according to the agreed service levels.
  • Defining best practices for the improvement of the management of the Service Desk.
  • Liaising with Technical Teams (Level 2 and 3) for the resolution of issues and requests.
  • Developing and maintaining a centralised Service Catalogue.
  • Establish best practices and continual service improvement actions throughout the entire technical support process.
  • KPI monitoring and production of regular relevant Service Reports in a standard format.


Candidates should have the following:

  • Proven work experience at Service Desk or Helpdesk functions.
  • Hands-on experience with helpdesk software (such as Jira Service Desk).
  • Customer-service oriented with a problem-solving attitude.
  • Excellent written and verbal communication skills in English.
  • Desire for pursuing a career in a fast growing digital media company working with international clients.
  • Candidates must already be residents in the EU, preferably in Greece.


  • Competitive salary.
  • Opportunity to work in high-profile, international projects.
  • Continuous education and knowledge exchange.
  • Friendly and stimulating environment.
  • Career path.
  • Private Health Coverage.
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