Typical responsibilities include:

• Owning and managing the Service Desk function by monitoring, logging and classifying incoming service requests on a daily basis.
• Responding to user and partner requests for a series of web services according to the agreed service levels.
• Defining best practices for the improvement of the management of the Service Desk.
• Liaising with Technical Teams (Level 2 and 3) for the resolution of issues and requests.
• Developing and maintaining a centralised Service Catalogue.
• Establish best practices and continual service improvement actions throughout the entire technical support process.
• KPI monitoring and production of regular relevant Service Reports in a standard format.

Qualifications

Candidates should have the following:

• Proven work experience at Service Desk or Helpdesk functions.
• Hands-on experience with helpdesk software (such as Jira Service Desk).
• Customer-service oriented with a problem-solving attitude.
• Excellent written and verbal communication skills in English.
• Desire for pursuing a career in a fast growing digital media company working with international clients.
• Candidates must already be residents in the EU, preferably in Greece.

Benefits

• Competitive salary.
• Opportunity to work in high-profile, international projects.
• Continuous education and knowledge exchange.
• Friendly and stimulating environment.
• Career path.
• Private Health Coverage.